These Terms & Conditions set out the basis upon which you (the “customer”) engage with Florist Enfield Town for online flower delivery services in Enfield Town and the surrounding areas. Please read these Terms & Conditions carefully before placing an order on our website. Your use of our service signifies your acceptance of these terms. If you do not agree with any part of these Terms & Conditions, you should not place an order. These Terms apply to all customers within Enfield Town as well as the wider local area.
Placing an order with Florist Enfield Town for online flower delivery is simple and straightforward. You may browse our range of bouquets, arrangements, and gift selections on our website. Once you have selected your desired products, add them to your basket and proceed to checkout. Accurate and complete delivery details must be entered during checkout to avoid delays or failed deliveries.
After completing your order, you will receive an email confirmation containing your order details. Please check this confirmation and contact us promptly if any errors exist. The email confirmation acknowledges receipt of your order but does not constitute acceptance. All orders are subject to acceptance and availability. In the rare event we are unable to fulfil your order, we will inform you as soon as possible and process a full refund if appropriate.
Orders for next-day or same-day delivery in Enfield Town are subject to cut-off times stated on our website. Orders received after these cut-off times may be scheduled for the following delivery day or as otherwise agreed. We reserve the right to refuse or cancel orders where necessary, including but not limited to circumstances of incorrect recipient details or unavailability of selected items.
Our floral products are subject to availability due to seasonal fluctuations and market conditions. While we strive to deliver bouquets and arrangements as close to the images and descriptions on our website as possible, certain flowers, colours, or materials may not be available at the time of order. In such instances, we reserve the right to substitute items of equal or greater value and quality without prior notice. We ensure that any substitutions will preserve the overall style, value, and theme of your chosen product.
All prices for flower arrangements, bouquets, gifts, and delivery services are clearly listed on our website in British Pounds Sterling (GBP). Prices include VAT (if applicable), but do not include delivery fees unless stated otherwise. Delivery charges are separately itemised during the checkout process. Florist Enfield Town reserves the right to update prices and delivery costs at any time. Price changes will not affect orders that have already been confirmed by us.
We accept payments by major debit and credit cards through our secure online payment gateway. Full payment must be received before your order will be processed and dispatched. By submitting your card details on the website, you confirm that you are authorised to use the card and that sufficient funds are available. We will not be held responsible for any delay or non-delivery resulting from incomplete or incorrect payment details provided by the customer.
We offer flower delivery services throughout Enfield Town and the surrounding areas as specified on our website. At checkout, you may select your preferred delivery date. While we make every effort to deliver on your chosen date, we cannot guarantee exact delivery times due to the nature of the service and external factors such as traffic, weather, or other unforeseen circumstances.
For certain locations, additional delivery charges may apply. All delivery instructions, recipient name, address, postcode, and contact details must be provided accurately to ensure prompt delivery. Florist Enfield Town cannot be held liable for failed or delayed deliveries caused by incorrect or incomplete information provided by the customer.
If the recipient is not available at the time of delivery, our driver will attempt to leave the flowers with a neighbour or in a safe place. A calling card may be left to notify the recipient, and further delivery instructions may be required. In rare cases where delivery cannot be completed, the flowers will be returned to our shop, and the customer will be contacted to arrange redelivery at an additional charge, where appropriate.
Should you wish to cancel or amend your flower order, please notify us as soon as possible. Requests for changes or cancellations must be received at least 24 hours before the scheduled delivery date. Where cancellations are made within this period, a full refund will be processed to the original payment method.
If an order is cancelled or amended after floral preparation or dispatch, we may be unable to accommodate the request or offer a full refund, especially for perishable items. Special, bespoke or personalised arrangements may not be eligible for cancellation or amendment once work has commenced.
Florist Enfield Town reserves the right to cancel orders and issue refunds where events outside our reasonable control occur, such as stock shortages, system errors, or suspicion of fraudulent transactions.
We are dedicated to delivering fresh, high-quality flowers. If you are dissatisfied with the flowers or service received, please contact us within 24 hours of delivery with photographic evidence. Our team will review your concerns and, if justified, offer a replacement or refund at our discretion. Given the perishable nature of our products, returns may not always be possible, and refunds or replacements are provided in accordance with your statutory rights.
Florist Enfield Town is not responsible for issues arising from incorrect order details provided by the customer, failure to follow flower care instructions, or events beyond our control such as delays caused by adverse weather or circumstances affecting our delivery partners.
By placing an online order, you confirm that all information provided to Florist Enfield Town is accurate and complete. You warrant that you have the authority to authorise payment via the chosen payment method and that any use of our website complies with applicable laws and regulations. You agree to accept delivery or arrange for someone to accept delivery at the nominated address on the scheduled date. Failure to do so may result in additional charges for redelivery.
Florist Enfield Town aims to provide a reliable and professional service. However, to the fullest extent permitted by law, Florist Enfield Town excludes all liability for loss or damage arising from use of our website, delay or failure to deliver flowers, or any errors or omissions in product descriptions or availability, except in cases of proven negligence, fraud, or intentional wrongdoing on our part.
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, for fraud, or for any other liability that cannot be excluded by English law.
All personal details supplied for online flower delivery (including recipient details) are processed in accordance with our Privacy Policy and UK General Data Protection Regulation (UK GDPR) standards. Your information is used solely for the purposes of processing and delivering your order and is never sold or disclosed to third parties outside of transaction necessity, except as required by law.
All content on our website, including images, logos, copy, and designs, are the intellectual property of Florist Enfield Town or its content suppliers, and are protected by copyright laws. You must not copy, reproduce, or exploit any part of the website without express written permission. The website is provided solely for personal shopping use and may not be used for commercial purposes without our consent.
Where our website refers to, or provides information about, other websites, these are provided for your convenience. Florist Enfield Town accepts no responsibility or liability for the content, privacy policies, or practices of any third-party sites.
Florist Enfield Town reserves the right to amend these Terms & Conditions at any time. Updates will be published on our website, and the effective date of the revisions will be indicated. You are encouraged to review these Terms & Conditions regularly to stay informed. Continued use of our services after updates signifies your acceptance of the amended terms.
These Terms & Conditions are governed by, and shall be interpreted in accordance with, the laws of England and Wales. In the event of any dispute or claim relating to your use of our service or products supplied, you and Florist Enfield Town agree to submit to the exclusive jurisdiction of the courts of England and Wales.
All formal notices or complaints regarding your order should be submitted using the contact channels made available on our website. We endeavour to resolve all queries and disputes promptly, professionally, and fairly.
We thank you for choosing Florist Enfield Town for your online flower delivery needs. Our commitment is to offer reliable service and beautiful flowers to customers in Enfield Town and neighbouring districts. If you require clarification on these Terms & Conditions, please consult the customer service team via the information provided on our website before making your purchase.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is 20 London Rd, Enfield, EN2 6ED.
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Enfield Town, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Enfield Town.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
